Tec & Rec - Home of OutWest E-bikes Policies
Payment
We accept the following forms of payment for products and services: Cash, E-transfer, Interac Debit, Visa, and Mastercard.
We DOES NOT accept any other forms of payment including, Bitcoin, American Express, Discover, Diners, or JCB.
Deposits paid are refundable for 120 days, after 121 days deposits are refundable only to In-Store Credit.
All products and services must be paid for in full before they leave the store.
Returns
We accept returns on select items within 14 days of the purchase date, subject to the Return Exceptions below.
All returns require the original receipt and merchandise must be in original packaging. To speed up the return or exchange process, we ask that you please keep your original receipt. If you are unable to locate your receipt, we may be able to provide a copy if your transaction was processed using your customer profile created in-store. BSP assumes no responsibility for providing a copy of your receipt and reserves the right to not accept your return in these circumstances.
RETURN POLICY EXCEPTIONS
All batteries (sale and regular priced) cannot be returned or exchanged unless defective in which case manufacturers warranty for repair or replacement will apply.
All E-Bikes (sale and regular priced) returns are subject to a 20% re-stocking fee for 7 days after purchase. All bicycle returns must be in new and unused condition and subject to inspection and manager approval. E-bikes purchased after 7 days cannot be returned or exchanged unless defective in which case manufacturers warranty for repair or replacement will apply.
Accessories that have been removed from the original packaging cannot be returned or exchanged unless defective in which case manufacturers warranty for repair or replacement will apply.
All sale and special orders items are non-refundable and non-exchangeable , including but not limited to clothing, accessories, helmets, and shoes.
Gift Cards are non-transferrable, hold no cash value, and cannot be exchanged or returned for cash, credit, or cheque.
Restocking Charge - items accepted for return may be subject to a restocking charge of no less than 20% of the original purchase price.
No Receipt - If no receipt is available and the item is accepted for return, the return or exchange will be valued at the lowest or last sale price of the item being returned.
Products may be exchanged or returned within 14 days of purchase, with the original purchase receipt, provided the product is unused and with the original packaging.
No refunds will be issued for any product without a valid purchase receipt.
Special order product is non-refundable. Exchange or in-store credit can be issued within 14 days of purchase with original receipt.
Closeout sale items are refundable within 14 days of purchase to in-store credit only.
In-store credit or exchange can be given without a receipt provided the exact purchase history can be found in our point-of-sale system and the item is unused in the original packaging.
Bicycle returns are subject to a 20% re-stocking fee for 7 days after purchase. All bicycle returns must be in new and unused condition and subject to inspection and manager approval.
Any item purchased through insurance replacement or ICBC claim, is not refundable. These sales can be exchanged, or In-Store Credit can be issued to the purchaser.
Gift cards are non-refundable and are treated like cash. The value of the card will not be replaced if lost or stolen and can not be redeemed for cash or applied as a payment on account. Remaining Gift Card balances will remain on the card or can be converted to In-Store Credit.
In-Store Credit is not refundable. No cash will be given in exchange for In-Store Credit.
Service labour is non-refundable.
